Our clients

Growing with our clients

We have put client care at the top of our agenda, and introduced senior client sponsorship roles and measures of local service quality. As a result, we have seen a doubling of client responses to our surveys and consistent Net Promoter Score (NPS), resulting in a stable NPS of 44, significantly above our industry benchmark of 20. The result has seen an improved client attrition rate and an overall new inflow of sales both for 2024 and 2025 onward.  We have identified around €1 billion of revenue opportunity by serving 1,400 high potential clients in their other locations for the services which they already procure from TMF Group. We have constructed a consolidation campaign around this as an important part of our growth plan.

We serve an exceptional set of clients